Shipping & Returns

ORDERING ONLINE AND SHIPPING INFORMATION

Delivery & Processing Charges (D&P)

FedEx Standard 2-day Air - Complimentary Shipping and Handling (Domestic Only) Your order should arrive 2 business days after shipping if ordered by 3:00 PM (ET). Please note that 2-day orders placed after 3:00 PM (ET) on Friday, Saturday, or Sunday will be processed on Monday and should arrive 2 business days after shipping. Saturday, Sunday and holiday delivery is not available. A signature will be required for all shipments at the time of delivery.

FedEx Standard Overnight Air - $17 Shipping and Handling (Domestic Only)

FedEx International Priority to Canada - $37 shipping and handling. Please note the Customer is responsible for all duties and taxes applied to the shipment by Canadian customs. A contact number is needed for all international shipments to Canada. Your order should arrive 3 to 5 business days after shipping if ordered by 3:00 PM (ET). Please note that international orders shipping to Canada placed after 3:00 PM (ET) Friday, Saturday, or Sunday will be processed Monday and should arrive 3 to 5 business days after shipping. Saturday, Sunday and holiday delivery is not available. A signature will be required for all shipments at the time of delivery.

Delivery to U.S. Territories and International Destinations At this time, we are only able to allow online orders for Canadian addresses. It is not possible to specify any other international destination. Select U.S. territories are available for shipping when placing an order by phone with a FARBEN representative.

P.O. Boxes and APO/FPO/DPO, and Freight Forwarders Currently, we do not allow shipments to P.O. Boxes. Billing addresses may contain P.O. Boxes. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.

If you have any questions, please e-mail us. You may also call a FARBEN Fine Jewelry Customer Care Specialist at +1 (305) 979-4126

TRACK YOUR ORDER

Registered customers, please click SIGN IN to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via e-mail, or by phone. Please provide the order confirmation number so we can respond more quickly and accurately.

Order Updates

We will send updates regarding the status of your order, including when your item(s) ship*, to the email address you provided when ordering.

*This excludes items shipped from vendor

Returns

We want you to be completely satisfied with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 14 days, accompanied by a sales receipt. All returns must be unaltered, unworn and in saleable condition. Orders received after 14 days will not be accepted for return or exchange. All personalized and custom product are final sale. Sizing a piece is considered a customized product.

After you have shipped back your return, please allow 2-3 weeks for its processing. All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusions may apply.

INTERNATIONAL ORDERS FROM OTHER LOCATIONS BESIDES CANADA.

We can ship to most international locations at the customer’s expense. All shipping, customs and duty fees are the responsibility of the customer. Please e-mail us for more information.